If it was within the warranty they would probably claim for a new one from Arcadia because it's Arcadia who offer the 12 months warranty but as it's out of warranty they'd either replace it and be out of pocket or they'd contact Arcadia and ask if they were prepared to replace it, perhaps that's why there was a bit of a delay, maybe waiting for a reply from Arcadia.
Sometimes the bulb is not the problem, it's the holder. A bulb replaced under warranty will not have a further 12 months warranty
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